Report a problem
Contact us as soon as possible with your name, order reference, a clear description and, when useful, photographs of the parcel and product.
Opened products
For hygiene and traceability reasons, an opened or used atomiser may not be suitable for resale. Every request is nevertheless considered without limiting mandatory consumer rights.
Proposed solution
Depending on the confirmed situation, SCENTIX may offer a replacement, credit or refund. Do not return an item until you have received instructions from the team.
This page describes the support process. The final legal terms must be reviewed by the business owner for each market served.